Frequently Asked Questions

Most Common Asked Questions

Naptera offers a full range of IT services to support your business infrastructure outside of your data center, too. From networking to hardware to applications, our team of certified experts will monitor, manage and maintain your IT environment.

What is a Managed Service Provider?

In the information technology world, a Managed Service Provider is company that provides partially or fully outsourced IT Support and management as a service (MaaS).They can handle any technology needs of a business.

How Does Managed Services Work?

The typical Managed IT Services provides 24/7/365 network monitoring of all of your IT infrastructure. Help Desk is provided to answer your questions and your staff’s questions. Also provide technical support-onsite and provide technical support-using remote connect tools. We assist you with hardware and software development.

What Benefits Can You Guarantee?

All projects we take up carry 1) confidentiality guarantee : all client details will be kept confidential; 2) price guarantee : minimum 60% cost-saving over on-site development; 3) support guarantee : free 3-12 months support for defect resolution; 4) results guarantee : progress-linked payments weighted toward the end.

How Much Do Managed IT Services Cost?

It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, Outsourceo will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.

What Are Your Payment Models?

We work only with long-term committed clients who want Full-Time Equivalent (FTE) services, and offer a monthly rate. We invoice on monthly basis and payment is due on invoicing.

What services do you offer?

We offer a comprehensive range of digital services including website design and development, digital marketing, branding, content creation, e-commerce solutions, mobile app development, UI/UX design, and more.

How much does your services cost?

The cost of our services varies depending on the scope and complexity of the project. We offer customized solutions tailored to meet your specific needs and budget. Contact us for a personalized quote based on your requirements.

How long does it take to complete a project?

The timeline for completing a project depends on various factors including the scope of work, the complexity of the project, and the availability of resources. We work closely with our clients to establish realistic timelines and milestones and keep them informed of progress every step of the way.

Do you work with clients outside of our location?

Yes, we work with clients from around the world. Thanks to modern communication technologies, we can collaborate with clients remotely and deliver projects efficiently regardless of geographical location.

Do you provide ongoing support and maintenance?

Yes, we provide ongoing support and maintenance services to ensure that your digital assets remain secure, up-to-date, and performing optimally. We offer various support plans tailored to meet your specific needs and budget.